Tateshina Grand Hotel Takinoyu

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The hot spring environment is very good. I also saw wild deer. There are many kinds of food, which are very delicious.

We checked in on January 28th for three nights and booked three rooms, two of which included breakfast. However, the hotel front desk only left an elderly waiter who did not speak English after 9pm, which caused great inconvenience in communication. The most unsatisfactory thing was that on the morning of check-out, the front desk insisted that none of our rooms included breakfast and asked for an additional 15,000 yen breakfast fee. In desperation, we asked a driver who had lived in Japan for 20 years to come and communicate in Japanese, but the attitude of the front desk was very bad, and he directly said, "You just don't have breakfast, pay up quickly, don't make trouble." Such an attitude, even when facing a driver who has lived in Japan for a long time and speaks fluent Japanese, does not take objective facts into consideration. In the end, we negotiated for an hour to clarify the misunderstanding, and the hotel returned the extra money to us. This experience is really disappointing, especially when traveling during the New Year. It is really bad and disgusting to encounter such a service attitude. It is worth mentioning that the hotel facilities, hot springs and rooms themselves are very good, but the service attitude of the front desk is really disappointing. Another typical example is that one night I forgot to bring my room card, and went to the front desk to request a replacement, saying that I would return it after finding the original card. But the elderly waiter at the front desk refused to give me the room card and insisted on going upstairs with us in person and returning it to us after we found the card in the room. He even acted impatient and said that he was busy and asked us not to disturb him. Overall, the hardware conditions of this hotel are good, but the service quality of the front desk is extremely poor. If you pay more attention to the service experience, it is recommended to consider it carefully.

This was my first time staying here, but the room was clean and nice. I decided after looking at the pictures and reviews. I didn't feel there was much inconsistency in the pictures and reviews on trip.

The staff were kind. I stayed for two nights, but the breakfast and dinner were exactly the same. Overall it was good. The nearby tourist spot, Tateshina Falls, was very good!